Privacy Policy

Your information and your privacy are important — to you and to us. This policy explains how Pacific Concepts Group (“PCG”) collects, uses, and protects your information, and the choices you can make about how your information is used.

Pacific Concepts Group is an authorized sales agent and dealer for DIRECTV for Business and STARLINK. We sell and service these products on behalf of our customers but do not process or manage billing for DIRECTV or STARLINK services — those functions are handled directly by the respective service providers under their own billing terms and policies.

When this Policy applies

This Privacy Policy (“Policy”) covers the information generated when you contact, engage with, or use services provided by Pacific Concepts Group, including our website, quote requests, account setup assistance, and customer service interactions related to DIRECTV for Business and STARLINK products.

This Policy applies to you and anyone who engages with PCG under your account or on your behalf. You are responsible for ensuring that all authorized representatives of your business understand and agree to this Policy.

Special circumstances where this Policy may not apply, or may apply alongside other policies:

• DIRECTV for Business services, billing, and data practices are governed by DIRECTV’s own privacy policy. PCG acts solely as an authorized sales agent and does not control DIRECTV’s data practices.
• STARLINK services are governed by SpaceX’s privacy policy. PCG acts as an authorized reseller via DSI Systems Inc and does not control STARLINK’s data practices.
• Some states require additional policy terms in accordance with local laws. PCG complies with applicable state privacy requirements.
• If you are a PCG business customer, written service agreements between you and PCG may contain specific provisions about confidentiality, security, or handling of information. When those agreements differ from or conflict with this Policy, the terms of those agreements apply.

The information we collect

We collect information about you and how you engage with our services, along with information about your business and equipment needs. This may include:

• Account and contact information — business name, contact name, phone number, email address, service address, and similar information you provide when requesting a quote, setting up an account, or contacting us for support.
• Online information — internet protocol addresses, browser type, pages visited on our website, cookies and similar technologies, and identifiers such as device IDs. This information is collected when you use our website or online inquiry forms.
• Equipment and service information — information about the products and services you are interested in or have purchased through PCG, including hardware configurations, service addresses, and installation details.
• Communication records — records of phone calls, emails, and other communications between you and PCG for purposes of service support and account management.
• Location information — your business address or service location, as provided by you when requesting service or equipment installation.

How we collect your information

We collect your information in three ways:

• You give it to us directly — when you request a quote, set up a service account through PCG, contact us for support, or otherwise communicate with us.
• We automatically collect it — when you visit our website or use our online tools, we may automatically receive technical information such as your IP address and browser information.
• We receive it from outside sources — such as publicly available business information, referrals, or commercially available data used to support our sales and service outreach efforts.

How we use your information

We use your information to provide, support, and improve the products and services we offer, and to communicate with you about your account and service options. Specifically, we use your information to:

• Process and fulfill quote requests, service agreements, and equipment orders placed through PCG.
• Contact you regarding your account, service status, or product availability.
• Provide customer support and troubleshoot service issues.
• Tailor product and service recommendations to your business needs.
• Improve our sales processes, service delivery, and customer experience.
• Comply with applicable legal requirements and protect our legal rights.
• Detect and prevent fraud in connection with transactions handled by PCG.
• Conduct internal research and analysis to improve our business operations.

PCG does not use your information to process payments or manage billing for DIRECTV or STARLINK services. All billing for those services is handled directly by the respective providers, DIRECTV and DSI Systems Inc with regards to STARLINK.

How we share your information

We share your information in the following circumstances:

• With your permission.
• With DIRECTV and STARLINK (DSI) — as required to set up, provision, and service accounts on your behalf as an authorized sales agent and reseller.
• With vendors and service providers — who assist PCG in operating our business, including IT services, CRM platforms, and customer support tools. We require these vendors to protect your information consistent with this Policy.
• With government or legal authorities — when required by law, court order, or to protect our legal rights.

Sharing information with DIRECTV and STARLINK

As an authorized sales agent and reseller, PCG shares customer information with DIRECTV and DSI Systems Inc (STARLINK Sales agent) as necessary to establish service accounts, provision equipment, and support your service relationship with those providers. Once your account is established, your relationship with DIRECTV or STARLINK for ongoing service, billing, and support is governed by their respective terms of service and privacy policies.

Sharing information with vendors that support PCG

PCG shares information with vendors that perform services for us, such as CRM software providers, marketing platforms, and customer support tools. We do not allow those vendors to use your information for any purpose other than to provide services to PCG, and we require them to maintain the confidentiality and security of your information.

Sharing information with government or legal authorities

There are circumstances where we may be required to share your information with government agencies, law enforcement, or parties to legal proceedings, including:

• Complying with court orders, subpoenas, or lawful legal process.
• Detecting and preventing fraud.
• Protecting our legal rights or defending against legal claims.
• Responding to emergency circumstances involving risk to life or safety.

Sharing for aggregate research and analytics

PCG may share information that does not identify you personally for research or aggregate analytics purposes. When we share such information, we require that it not be used to identify any individual and that it be handled securely.

Your Privacy Choices and Controls

You have choices about how PCG contacts you and how we use your information. You can manage your communication preferences at any time by contacting us directly.

Communication preferences

PCG may contact you with information about products, services, and offers that may be relevant to your business. You can opt out of marketing communications at any time:

• Email: Click the unsubscribe link at the bottom of any marketing email, or contact us directly to be removed from our email list.
• Text messages: Reply “STOP” to any marketing text message from PCG.
• Phone: Contact us at 800-617-5680 to be removed from our outbound calling list. You may still receive service-related calls related to active accounts or open service requests.
• Postal mail: Contact us to limit promotional postal mail. You may still receive service-related correspondence.

Online behavioral advertising

Our website may work with third-party advertising companies that serve ads based on your browsing behavior. You can opt out of online behavioral advertising from companies that participate in the Digital Advertising Alliance by visiting their Consumer Choice Page at aboutads.info/choices.

Security

PCG takes the security of your information seriously. We maintain and protect the security of our computer systems and use security procedures that require authentication to access sensitive data. We limit access to personal information to employees and vendors whose roles require such access.

No security measures are perfect, however. We cannot guarantee that your information will never be disclosed in a manner inconsistent with this Policy. In the event of a breach, we will notify you as required by applicable law.

Data storage, transfer, retention, and accuracy

Data we collect may be stored and processed in the United States. We take steps to ensure that data is handled in accordance with this Policy and applicable law.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including for legal, business, and tax purposes. After that period, we destroy information by making it unreadable or indecipherable.

If you need to update your contact or account information on file with PCG, please contact us directly and we will assist you in reviewing and correcting your records.

Other privacy information

Changes in ownership or to this Policy

Information about our customers, including information that identifies you personally, may be shared or transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider. This also applies in the unlikely event of insolvency, bankruptcy, or receivership.

We may update this Policy as necessary to reflect changes in our practices or legal requirements. We will post notice of material changes on our website and give you reasonable notice before changes take effect.

Information specific to children

PCG’s services are directed at business customers and are not intended for use by individuals under the age of 13. We do not knowingly collect personally identifying information from anyone under 13 years of age.

California Privacy Rights

PCG complies with applicable California privacy laws, including the California Consumer Privacy Act (CCPA). California residents have the right to request disclosure of the categories and specific pieces of personal information we have collected about them, the right to request deletion of their personal information, and the right to opt out of any sale of their personal information.

To exercise your California privacy rights, contact us using the information in the “How to contact us” section below. Requests are generally free of charge. We will not discriminate against you for exercising any of your privacy rights.

Nevada Privacy Rights

Nevada’s privacy law gives Nevada residents choices about how we share their information. You can ask PCG not to sell your personally identifiable information collected online by contacting us directly. Once we receive and verify your request, we will not sell this information unless you later provide permission to do so.

How to contact us about this Policy

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Pacific Concepts Group
1337 Orizaba Ave
Long Beach, CA 90804
Phone: 800-617-5680
Website: pacificconcepts.net

If you are not satisfied with our resolution of any dispute related to this Policy, you may file a complaint with the FTC Bureau of Consumer Protection at ftc.gov/complaint or by calling 877-FTC-HELP (877-382-4357).